How long will my personalised item take?
We dispatch our products as quickly as possible. However, personalised products may take up to an additional 5 working days for dispatch. These are guidelines and personalisation times may vary and in many cases dispatched sooner.
I have an idea for a product can you help me?
Of course! We welcome any ideas or amendments and will take these on board and release and modify where applicable. If you have any ideas feel free to contact us via our social media platforms or through our contact page.
How much is the shipping fee?
The shipping fee varies from product to product. At times, there will be discounts and special promotions. Check on the particular product for the shipping fee and always be updated with our promos and discounts on our various social media outlets and email subscription.
Do you have free shipping?
YES! As we’ve said, we have some promotions and discounts on our products. At special times, we will offer free shipping for our products. Check out our announcement on our homepage or our social media platforms.
When will my order arrive?
There is no definite and fixed number of days for the arrival of the product. It will depend on the size of the product. Please contact us should you have any concerns regarding the shipping or tracking of your package.
Can I cancel my order once it is placed?
As soon as you place your order, we immediately process it in our inventory so, unfortunately, you cannot cancel placed orders. Be sure that you are 110% sure about purchasing the product before proceeding to checkout.
Do you have a return policy?
Please refer to the Terms & Condition page for our return policy and other concerns.
Where can I contact you in case of concerns with the products?
You can reach us by sending us an e-mail on our Contact Page or sending us a message on our social media outlets.